“My grandmother is a diabetic and I was younger when she was diagnosed. I didn't quite understand why she had to prick herself and monitor what she eats. Now, I know and understand more about diabetes and the importance of the service and supplies that we provide for our patients. Aside from ordering supplies, patients call with questions about their account and meter training. I assist them with any questions they may have as well as getting their meters set up to begin testing their blood sugar.
What makes me good at my job is being understanding of the patients' needs. I love helping people and I am glad to be able to assist in the process of getting their supplies to them. My favorite part of my job is interacting with different patients and being able to help them in some way. A lot of times patients will call to have someone to talk with or just to ask a simple question. Some of the patients have funny stories/jokes that they tell and that always brightens my day. “
Thanh started working at the Diabetes Care Club in January 2008. We're a pretty young company, so that makes her kind of an old-timer (in experience, that is). ”I feel like I'm a really good listener, and I've learned that it's just as important to listen to how they say something as it is to what they say.
Working here has definitely motivated me to start exercising. For me, that means kickboxing! As for food, the big change has been switching to brown rice. I've talked to my mom about it, and she's made the switch, too. I'm also much more aware of nutrition labels at the grocery store.”
Thomas had little experience with diabetes before coming to work at the Diabetes Care Club in 2010. But if you ever get a chance to talk to him on the phone, you'd never guess that he started his career in Real Estate. “When I moved to Nashville my roommate told me about his job at Diabetes Care Club and how much he loved working there. Since joining the company, I've learned a lot about the disease and realized that it's a really big issue. I have found that one has to be very personable when dealing with the public. That's even more important when you're on the phone talking to diabetes patients. I'm pretty good at relating to the patient and being able to make a connection right away, which I think makes them feel more comfortable. I love solving problems for my patients.”